Refund policy
REFUND POLICY
Last updated: September 2026
This Refund Policy applies to purchases made on Opportunity Engine.
Opportunity Engine provides digital business opportunity research services and customized research reports. No physical product is shipped.
1. DIGITAL SERVICE
Our service consists of researching and preparing a customized Opportunity Report based on the client brief submitted after purchase.
Because the report is customized to your business, offer, target market and brief, refund eligibility depends on the status of the work at the time of the request.
2. BEFORE SUBMITTING THE CLIENT BRIEF
If you place an order but have not yet submitted your client brief, you may request a cancellation by contacting us at:
kacem@opportunityenginegroup.com
If work has not started, we may cancel and refund the order.
3. AFTER SUBMITTING THE CLIENT BRIEF
By submitting the client brief, you ask Opportunity Engine to start preparing your customized research report.
Once the client brief has been submitted and work has started, cancellations and refunds may no longer be available, except where required by applicable law.
4. AFTER REPORT DELIVERY
Once the report has been delivered, refunds are generally not available because the customized digital research service has been completed.
However, we want the report to be aligned with the brief you submitted.
If the delivered report is clearly misaligned with your original brief, you may request a quality adjustment within 7 days of delivery.
5. QUALITY ADJUSTMENT
A quality adjustment may include, where appropriate:
- correcting obvious mismatches with the submitted brief
- replacing unsuitable opportunities
- improving unclear outreach angles
- refining messages
- correcting factual or formatting issues
Quality adjustments do not apply when:
- the report matches the original brief
- you change your target market, offer or strategy after delivery
- you expected guaranteed clients, meetings, replies or sales
- you simply do not use the report
- the outreach outcome is not successful
Opportunity Engine does not guarantee signed clients, booked calls, replies, revenue or business results.
6. DELIVERY TIME
The Starter Opportunity Report is normally delivered within 48 hours after the client brief has been submitted.
If the brief is incomplete, unclear or requires clarification, delivery may be delayed until the required information is provided.
7. CONSUMER RIGHTS
Nothing in this Refund Policy limits any mandatory legal rights that may apply to you under applicable law.
If you are a consumer and you have a legal right of withdrawal, you may contact us to exercise that right where applicable.
Where the service has started at your express request before the end of any withdrawal period, you may be responsible for paying for the part of the service already provided, where permitted by law.
Where the service has been fully performed with your prior express consent and acknowledgement, the right of withdrawal may no longer apply, where permitted by law.
8. HOW TO REQUEST A REFUND OR ADJUSTMENT
To request a cancellation, refund or quality adjustment, contact us at:
kacem@opportunityenginegroup.com
Please include:
- your order number
- the email used for the order
- your company name
- the reason for your request
- any relevant details about the issue
We will review your request and respond as soon as reasonably possible.
9. PAYMENT METHOD
Approved refunds are issued to the original payment method when possible.
Processing times may vary depending on your bank, card provider or payment provider.
10. CONTACT
For any refund, cancellation or adjustment request, contact:
kacem@opportunityenginegroup.com